Mgr., Quality Assurance

Job Description
Richmond Hill, ON - Under the Direction of Service & Repair, the Quality Assurance Manager is responsible for managing and supporting the development of service standards and audits, continuous quality improvement, and developing plans to meet quality assurance objectives and key performance indicators. The incumbent provides reports on quality assurance and program evaluation as well as statistical analysis for the organization. He/She identifies designs and implements Quality Assurance System to ensure compliance with best services practice. The incumbent will directly support the OCI Service Center operations, ensuring the quality of repair operations throughout the organization. He/She champions and promotes quality activities in Service Department to meet regulatory and quality requirements while supporting business goals and improving customer satisfaction. The incumbent will be accountable for developing and executing solutions relating to quality and ensuring the Quality Management System is implemented and maintained effectively in Service.
Olympus embraces diversity and inclusion. As an Equal Opportunity Employer, our policies as well as our values prohibit unlawful discrimination based on an employee's or applicant's race, color, sex, age, physical or mental disability, national origin, religion, sexual orientation, gender identity and/or expression, marital status, genetic information, ancestry, military or veteran status, or any other federal, state or local protected classification. EOE Minorities/Females/Veterans/Disabled
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